We abide by the ACCC guidelines for treating customers fairly regarding returns and exchanges. Please refer to the ACCC website accc.gov.au for information on your rights and guarantees as a consumer as well as our rights and protections as a business.
Generally we can remedy a problem quickly and easily with a replacement or refund as soon as you let us know.
If your order is incorrect when you receive it please hook up with us immediately on our CONTACT page.
Customers will receive their choice of a refund or replacement (if product is available) if a parcel is lost or damaged in transit.
Please make sure your shipping details are correct. If your details are incorrect we can not take responsibility for lost parcels.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Contact us here for questions related to refunds and returns.