All orders are placed through our online shop. Our range changes often, so grab what you love while it’s in stock! If an item you’ve ordered is unavailable, we’ll email you with options to swap it out or remove it from your order. (No backorders, sorry!)
We accept PayPal, Visa, and MasterCard.
Yes! Perfect for yarny friends (or when you can’t decide) You can find them here.
Yes we do! You can now visit us at 5a Chapple Lane, Gympie. Come squish the yarn in person!
Absolutely. Select CLICK & COLLECT IN GYMPIE at checkout. We’ll let you know when it’s ready to collect.
At the moment, we ship within Australia and New Zealand only.
Local pickup (Gympie): Free
Australia: $15 flat rate Regular Post (3–10 business days)
Australia Express Post: $30 flat rate (1–3 business days)
Free shipping to Australia & New Zealand: Orders over $150
New Zealand: $30 flat rate Regular Post (7–12 business days)
Oversized items: quoted separately after a quick chat with you (sometimes courier is best). This happens very rarely.
Yes! All orders are shipped via Australia Post with tracking. Make sure your email is correct so you receive updates.
Orders are packed and sent within 5 business days. Delivery times depend on your location. If your parcel hasn’t shown up after a reasonable time, contact us and we’ll help track it down.
Please make sure your shipping details are correct. If your details are incorrect we can not take responsibility for lost parcels.
Don’t stress — we’ve got you. If your order arrives damaged or incorrect, let us know right away through our Contact Page. We can generally sort it quickly with a replacement or refund. You can also check our Refunds & Returns Policy.
